This Service Level Agreement (“SLA”) outlines the level of service that customers can expect when purchasing and using digital products available on GadiJankari.in.
Our goal is to provide reliable access to high-quality Lightroom Presets, LUTs, and Cinematic Presets while maintaining professional customer support and secure digital delivery.
By using our website or purchasing any product, you agree to the service standards described below.
Service Availability
We strive to keep GadiJankari.in available and accessible at all times so users can browse products, make purchases, and download digital files without interruption.
However, temporary service interruptions may occur due to:
- Website maintenance
- Server updates
- Technical upgrades
- Unexpected technical issues
We aim to minimize downtime and restore services as quickly as possible whenever interruptions occur.
Digital Product Delivery
All products sold on GadiJankari.in are digital downloads.
Once a purchase is successfully completed, customers will receive access to download the purchased files. In most cases, product delivery is instant.
In rare cases, delivery may be slightly delayed due to:
- Payment verification
- Server processing time
- Temporary technical issues
If a customer experiences difficulty accessing their purchased files, our support team will assist in resolving the issue.
Customer Support
We provide customer support for issues related to:
- Product access or downloads
- File installation guidance
- Product compatibility questions
- General product inquiries
Support requests can be submitted via email or WhatsApp.
Our support team typically responds within 24 to 48 business hours.
Product Quality Commitment
At GadiJankari.in, we aim to provide professional-quality editing tools for photographers, video creators, and filmmakers.
Our presets and LUTs are designed to work with commonly used editing software such as:
- Adobe Lightroom
- Adobe Photoshop
- Video editing software supporting LUTs
However, final results may vary depending on:
- Camera settings
- Lighting conditions
- Image or video quality
- Editing software configuration
Users may need to make minor adjustments to achieve the desired visual result.
Issue Resolution
If customers experience issues such as:
- Corrupted files
- Download errors
- Product compatibility problems
Our support team will investigate the issue and provide appropriate solutions, which may include:
- Providing a corrected download link
- Replacing files if necessary
- Offering installation assistance
Service Improvements
We continuously work to improve our services, product quality, and customer support experience.
This may include:
- Updating existing products
- Improving website performance
- Adding new presets and LUT collections
- Enhancing customer support systems
SLA Updates
This Service Level Agreement may be updated periodically to reflect improvements in our services or operational policies.
Users are encouraged to review this page regularly for the latest information regarding service standards.
Contact Information
If you have questions regarding this Service Level Agreement, please contact us.
Founder: Aditya Roy Kapur
Email: [email protected]
Phone / WhatsApp: +91-9899235933
Address:
Right Side Mother Dairy, Prachin Hanuman Mandir
C 19, Baba Kharak Singh Rd
Hanuman Road Area, Connaught Place
New Delhi, Delhi 110001
India